- Changes or Cancellations
- Manufacturing Time
- Problems With Your Order
- Manufacturing Information
Ordering from Persnickety
- Our shopping cart is fully secure. Please refer to our Privacy and Security information.
- Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check names and addresses carefully. Verify all information is complete and accurate before submitting your order. We will print exactly what you specify. Our web ordering system is automated. We are not able to screen or check individual orders.
- Computer monitors display colors differently. The actual color of our products and inks may be slightly different from that which is displayed on your monitor. If product or ink color is critical, please contact us to see if a sample color can be provided to you.
- Paper products may vary slightly in color and weight, from one mill lot to the next. A product ordered today may vary slightly in color or weight from the same product ordered previously.
- We ship your order via reputable carriers only, including FedEx, UPS and the USPS. Standard delivery generally requires several days for your order to reach its destination. Express delivery is available for an additional fee.
- Shipping and Handling (S&H) will be added to the total of your order. S&H is calculated based upon the total weight of your order(s). It is impossible to calculate or bill the actual shipping amount before your order is manufactured, packaged and shipped. What you pay for S&H is very close to our actual cost. Shipment to multiple addresses is available for an added fee, in addition to the S&H. Multiple shipments require additional handling and packaging.
- Shipping is within the 48 continental states.
- All charges are in U.S. dollars.
- UPS cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.
- For safety and security, it is advantageous to ship your order to a commercial address. Carriers sometimes leave packages unattended, or with a neighbor, if no one is home when delivery is attempted. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. We will assist you in filing a claim with the carrier, but in no case, shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. For your security, we suggest you specify a commercial address, if possible, for delivery during normal working hours.
- Many of our glassware or fragile itemsrequires additional shipping fees for protective cases used in order to prevent breakage in transit. These fees will be disclosed during the checkout process.
- In addition, most favor items (including drinkware) from our manufacturers have a 5% up or down manufacturing based on the quantity you buy. If customers need an exact quantity, fees will apply. Paper goods ordered online can take 10 days or longer to ship. Complex orders may take additional to manufacture time prior to shipping.
- Paper/stationery product(s) ordered in our offices may take between 2 to 4 business weeks to receive subsequent to customer approval of proof(s) and receiptand our receipt of payment.
- We accept American Express, Discover, MasterCard, and Visa credit cards. The security of your account numbers is assured. See our Privacy and Security information. Your card will be charged upon your order entering production.
- All prices and payments are in U.S dollars.
- Connecticut orders will include sales tax. This will be added to the total of your order.
Changes or Cancellations
- Printed or Personalized Items: Your printed order begins processing automatically as soon as it is submitted. If possible, we will accommodate your request to change or cancel your order. If your order has already been printed or personalized, changes or cancellations will not be made. You will be charged for the original order.
- Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped.
- To request an order be changed or cancelled, contact our customer service department using contact information found on this web site.
- Your order begins processing automatically as soon as it is submitted. Changes and cancellations are not possible. Please be sure you carefully check your order before submitting. Once submitted no changes or cancellation of order is allowed and you will be charged.
- Order Early: All orders are processed as quickly as possible, but heavy work volumes that occur from time to time may cause delays.
Except for Persnickety Private Label items, we are not a manufacturer of the products you order. We work with highly respected, professional third parties. As your intermediary, we are unable to guarantee the timing of the receipt of your orders and do not oversee the manufacturing, packing and shipping of orders. Please understand that we will work to ensure your timely receipt of orders through our relationships. In the event of orders shipped directly from our offices, we will endeavor to provide you with up to date information.
Purchases requested through The Persnickety Bride private label area: In this area we are handling your product as a direct manufacturer. When ordering and quoting your product request we will be supplying you with a quotation, electronic proofs and an estimated time of delivery. As we do have control of the manufacturing of these products, we will be able to give anticipated dates of shipment and will work within time frames to meet provided delivery dates.
We are not responsible for any damages which may occur from negligent or improper use of any item you order from us.
Problems With Your Order
- Damage: If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately, using the contact information provided on this web site. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
- Returns: You may return non-personalized items for refund, credit, or replacement, within ten (10) days of receiving your order if there is apparent damage. No other returns will be allowed. Before returning any item, contact our Customer Service Department and provide complete details about the item(s) you wish to return. Contact information is provided on this web site. Items being returned must be in their original packaging and carton. Personalized items where we have made no error cannot be returned. Errors in personalized items must be reported to our Customer Service Department within ten (10) days of receiving your order. We are not responsible for errors in your original copy or print instructions.
- In addition to all our customized products being non-returnable, the following products are also nonreturnable: Any types of clothing (dresses, shirts, socks, etc.), veils, belts, and accessory items such as headpieces, jewelry, clutches, and handbags).
- Shipping charges are refundable only if we made an error in the original order.